1. Scope of this Policy

This Privacy Policy applies to:

Visitors of our website

Customers

Prospective customers

Domestic workers registered with us

Job applicants

Vendors and business partners

Anyone who communicates with us through our official channels

This policy applies to all information collected through our website, mobile devices, WhatsApp, telephone calls, emails, online forms, social media pages, and offline interactions.

2. Information We Collect

Depending upon the services requested, we may collect the following information:

Personal Information

Full Name

Mobile Number

Email Address

Residential Address

Office Address

Date of Birth (where required)

Gender

Emergency Contact Details

Identity Verification Information

Where legally required or operationally necessary, we may collect:

Aadhaar Card

PAN Card

Passport

Driving Licence

Voter ID

Any other Government-issued Identity Document

Service Information

Service requirements

Preferred worker type

Location

Salary budget

Preferred language

Working hours

Accommodation details

Family information voluntarily provided by you for service matching

Payment Information

Payment reference number

Transaction ID

Invoice details

Billing information

We do not store your debit card, credit card, UPI PIN, CVV, or internet banking passwords.

3. Information Collected Automatically

When you visit our website, we may automatically collect:

IP Address

Browser type

Device information

Operating system

Pages visited

Time spent on pages

Referral source

Cookies and similar technologies

Website usage statistics

This information helps us improve our website performance and user experience.

4. Information Received from Third Parties

We may receive information from:

Payment gateway providers

Marketing partners

Verification agencies

Government databases (where legally permitted)

Social media platforms (where you choose to interact with us)

Such information will be handled in accordance with this Privacy Policy.

5. How We Use Your Information

The information collected by The Maidaid India is used only for legitimate business purposes, including but not limited to:

Processing your service enquiries and bookings.

Identifying suitable domestic workers based on your requirements.

Verifying customer and worker identities.

Preparing quotations, invoices, agreements, and service documents.

Coordinating interviews, deployment, onboarding, and replacements.

Processing payments and maintaining accounting records.

Providing customer support and resolving complaints.

Sending important service updates, reminders, invoices, and notifications.

Improving our website, products, and customer experience.

Preventing fraud, misuse, unauthorized access, and illegal activities.

Complying with applicable legal, regulatory, and governmental requirements.

We do not sell your personal information to any third party.

6. Legal Basis for Processing

We process your personal information only where permitted by applicable law, including where:

You have voluntarily provided your information.

Processing is necessary to provide the requested services.

Processing is necessary to perform our contractual obligations.

Processing is required under applicable laws or government regulations.

Processing is necessary to protect our legitimate business interests while respecting your privacy rights.

7. Sharing of Personal Information

We may share your information only when reasonably necessary and only with:

Domestic workers shortlisted for your service request.

Employees and authorised representatives of The Maidaid India.

Payment gateway providers.

Banks and financial institutions for payment processing.

Identity verification agencies.

Technology service providers assisting in website operations.

Government authorities, police, courts, or regulators where required by law.

Professional advisors such as auditors, accountants, or legal consultants.

We do not rent, trade, or sell customer databases to advertisers or unrelated third parties.

8. WhatsApp, Telephone & Call Recording

For quality assurance, training, dispute resolution, fraud prevention, and service improvement, communications through our official channels may be recorded or retained, including:

Telephone calls.

WhatsApp chats.

SMS messages.

Emails.

Website enquiries.

Customer support conversations.

By communicating with us through these channels, you acknowledge and consent to such recording and retention where permitted by law.

9. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

Remember your preferences.

Improve website functionality.

Analyse visitor behaviour.

Measure website performance.

Enhance user experience.

Improve security.

You may disable cookies through your browser settings; however, certain website features may not function properly after disabling cookies.

10. Data Security

The Company implements reasonable administrative, technical, and organisational safeguards to protect personal information against:

Unauthorised access.

Loss or theft.

Alteration.

Misuse.

Disclosure.

Destruction.

These safeguards may include:

Secure servers.

Access controls.

Password protection.

Encrypted communication where appropriate.

Regular security monitoring.

Employee confidentiality obligations.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services.

Comply with legal obligations.

Resolve disputes.

Maintain business records.

Enforce our agreements.

Prevent fraud and misuse.

After the applicable retention period, personal information may be securely deleted, anonymised, or archived in accordance with applicable law.

12. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information.

Request correction of inaccurate information.

Request updating of incomplete information.

Request deletion of information where legally permissible.

Withdraw consent where processing is based on consent.

Raise objections regarding certain processing activities.

File a complaint regarding misuse of your personal information.

The Company may verify your identity before processing any such request.

13. Children's Privacy

Our services are intended only for individuals who are legally competent to enter into contracts.

We do not knowingly collect personal information directly from children below the age permitted under applicable law without appropriate authorisation from a parent or legal guardian.

If we become aware that such information has been collected unintentionally, reasonable steps will be taken to delete it in accordance with applicable legal requirements.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, payment gateways, or external services for your convenience.

The Maidaid India does not own, operate, or control these third-party platforms and shall not be responsible for their:

Privacy practices

Security standards

Content

Services

Policies

Terms of Use

We encourage you to review the privacy policies and terms of any third-party website before sharing your personal information.

15. International Data Transfers

If any of our technology service providers, cloud infrastructure providers, or software platforms store or process data outside India, we shall take reasonable measures to ensure that such transfers comply with applicable Indian laws and contractual obligations.

By using our services, you acknowledge that your information may be processed using secure technology infrastructure located in different jurisdictions where permitted by law.

16. Marketing Communications

With your consent or where otherwise permitted by law, The Maidaid India may send you:

Service updates

Booking confirmations

Promotional offers

Discount campaigns

Customer feedback requests

New service announcements

Newsletters

You may opt out of promotional communications at any time by following the unsubscribe instructions or by contacting our customer support team.

Please note that transactional communications relating to your bookings, payments, agreements, or legal obligations cannot be opted out of while your service remains active.

17. Data Breach Response

In the event of any suspected or confirmed data security incident, The Maidaid India will take appropriate steps to:

Investigate the incident.

Contain and mitigate any potential impact.

Restore affected systems where applicable.

Notify the relevant authorities where required under applicable law.

Inform affected individuals where legally required.

18. Changes to this Privacy Policy

The Company reserves the right to update, amend, or modify this Privacy Policy from time to time to reflect changes in:

Applicable laws

Business operations

Technology

Security practices

Services offered

The updated Privacy Policy shall become effective immediately upon publication on the official website unless otherwise specified.

Your continued use of our website or services after such publication shall constitute your acceptance of the revised Privacy Policy.

19. Grievance Officer

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, you may contact our Grievance Officer.

Grievance Officer

The Maidaid India

Email: info@themaidaidindia.com

Customer Support: +91-7004363358

The Company will make reasonable efforts to acknowledge and address privacy-related grievances within a reasonable period, subject to applicable laws.

20. Contact Us

For any questions regarding this Privacy Policy or our privacy practices, please contact us:

The Maidaid India

Registered Office:

F-3/5, Third Floor, Taj Building, Aambagan, Sakchi, Jamshedpur, Jharkhand – 831001 India

Email: info@themaidaidindia.com

Phone: +91-7004363358

Website: www.themaidaidindia.com

21. Consent & Acceptance

By accessing our website, submitting an enquiry, registering an account, making a payment, uploading documents, communicating with us, or using any service offered by The Maidaid India, you acknowledge that:

You have read and understood this Privacy Policy.

You voluntarily provide your information for the purposes described herein.

You consent to the collection, use, storage, processing, and disclosure of your personal information as outlined in this Privacy Policy.

You agree that this Privacy Policy should be read together with our Terms & Conditions, Refund & Cancellation Policy, Replacement Policy, and Service Agreement.

If you do not agree with this Privacy Policy, you should discontinue using our website and services immediately.

Document Version: 1.0

Effective Date: 06 August 2026

Last Updated: 06 August 2026

© The Maidaid India. All Rights Reserved.